Last Updated: September 2026
1. User Account Compliance
You must provide accurate legal identification details, including your full physical address, active telephone, and authentic Jamaican Tax Registration Number (TRN).
2. Business Account Traffic Thresholds
To maintain active eligibility for our specialized Business Account Tier, your profile must consistently maintain a minimum required shipping volume and traffic threshold.
3. Florida Warehouse Loss & Replacement Rules
In the rare event that a package cannot be located after being systematically logged into our Florida facility by our Florida team, we will be responsible for providing you with a full refund or an exact replacement of the item.
4. Merchant Packaging & Damage Disclaimers
We cannot be held responsible for items that arrive damaged due to poor packaging. Liquid items must be safely packed by the merchant.
5. Incorrect Orders & Service Fee Liabilities
If you order the incorrect package from your merchant, you will still be charged our standard logistics service fees for processing and transporting the package.
6. Abandoned Cargo & 60-Day Auction Limit
Packages that remain uncollected at our Jamaican distribution points for more than two months (60 days) will be considered abandoned and auctioned off to recover operational costs.
7. Heavy Parcel Freight Rates
Shipments exceeding standard weight boundaries will automatically incur an additional surcharge of 400 JMD for every 5 pounds accumulated concurrently.
